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  • Hello, I have just redeemed a Groupon voucher for a two-person meal at Pho on 7 this afternoon, and was extremely disappointed at this restaurant. Firstly, the service was poor. They did not bring us tea or water, even after I asked the server for tea after waiting for over five minutes. Since it didn't come, I had to ask the server a second time (after about halfway into the meal) before she finally brought us water. Next, I had asked for the dry noodle, which she acknowledged during order-taking but not did deliver. Secondly, the food was of very poor quality. The broth lacks flavour & tastes like hot water, the beef tasted like it had gone bad, & the appetizers we had were covered in thick batter which had been entirely sponged with grease. The rolls and salad were a different type of disaster as well. The only dish that was decent enough were the vermicelli with spring roll & meats. Although the spring roll was also not quite edible with its greasy & tough skin. Needless to mention, though I will, was that we had not managed to finish any of our food despite going on an empty stomach, nor was I able to wrap up the leftovers as I felt uncomfortable after trying a bit from each dish. Lastly, when the bill came, I found that I was charged $7. 77 for HST, and a 12% Service Charge of $6.85 (both rates was based on a subtotal of $57.09, and not the $25 Groupon price that I paid). The subtotal of the bill was only for the items included on this Groupon deal (they gave me a separate bill for the extra drink we ordered). and so I believe the tax amount charged was not very honest, as was the service charge since no where on the deal was I advised of a 12% service charge. On a separate piece of print-out from their calculator, they had noted an amount of $71.71 minus $60.97 equals $10.74 (which is the amount of tax & tips that I was to pay, which further confuse me as all the numbers do not add up). Nevertheless, I paid for those charges & for my separate bill amidst all this confusion, and we left as very unsatisfied customers.
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