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| - Not really impressed. I usually order to-go. They never have my order ready when it should be. The portions are weak for the price paid and the quality is pretty poor. Asking for them to run coupons or discounts is like pulling teeth when you have to wait an extra 15 minutes while your food gets cold sitting there while someone locates a manager.
More distinctively remembered- the food was all carelessly thrown in cheap styrofoam containers that were melting from the heat of the hot food... the food that WAS hot until having to wait 15 minutes for a manager then the drive home. Applebees has legit quality plastic containers for to-go food. Why doesn't Chilis?? One thing I ordered was a side of grilled asparagus w/ Roma tomatoes & garlic. Sad presentation & portion for almost $10 of a charge! 4 weak, skinny, stringy strands of asparagus w/ 2 tiny bite-size cherry tomatoes and probably 10 pieces of garlic just thrown in a giant styrofoam container. I like garlic, but it was majority of garlic that I paid for. I could have gone & bought my own ingredients for half the cost of what this was.
I can't say anything else I ordered was worth it, either. It is like they bank on no one checking to-go orders before they carelessly throw tiny portions in crappy boxes. For the price paid, it was a ripoff and not worth it when it came to the quality of the food, either. And when you are offering coupons/discounts through email, those should be honored with no question, not having to make customers wait 15+ minutes to find a manager to approve what your company is marketing to begin with.
The least they did that was good was throw in an extra side of queso. Had it not been for that gesture, I probably would have left the food and asked for a refund. Please get your act together. I went to Applebees as an alternative and they blew Chilis out of the water with service, portions, quality & price.
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