My family loves going to Gus's. They typically know our orders and names by heart. We are there at least once a week. For the most part we have great experiences going to "our spot" ... With the exception of today. New employees threw us off...
I decided to meet my husband there. I arrived and no one said hello. There were 3 people sitting at the bar and a table of about 10. That's it. I sat for 10 mins smiling at the waitress and bartender. The waitress helped the table... Went to the pick up window.. Talked to the cooks, filled some bins with forks, took the other table their food. Not once was my attendance acknowledged or was I asked if I needed anything. My husband and son arrived.. No one said hello to them either. We waited another 5 mins. The bartender didn't even come over to see if we wanted anything. I watched the waitress and the bartender have a conversation between themselves .. Then the cooks. After waiting for about 20 mins we bounced to Native.
To management: we love your place... But please train your newbies.