We went in for carwash oil change. Been going here for 5 years no problems. Today they spilled cleaner on our car seat. The carwash guy genuinely felt bad, and HE directed us to the detail area. This is where things turned. The manager came over was being a real cocky jerk about the whole thing. After 15 minutes of waiting for him and bickering with him just decided to leave. Due to a ten minute clean you have lost a long term customer for life. What a bunch of idiots. Also, I will be getting the car seat detailed, and sending superstar the bill. IF they choose not to pay it (I estiamte $80) I'll just take them to small claims court. Again, over a 10 minute clean of a car seat. Hope it was worth it to you! I think when your organization has 145 reviews and only 2 starts you need to seriously consider how you are operating your business.