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| - If I could give zero stars, I would. We gave this place a chance after reading a write up in the Henderson Home News. Anxious to support locally owned businesses in our area we completely ignored previous poor reviews in hopes of finding a gold mine.
It was the day after Christmas and many local restaurants were closed so we called AND called their listed phone and only received voicemail. Nothing indicated that they were closed so we drive over there to find them open and empty, (a potentially ominous sign). Turns out, as explained by the girl at the register, the staff isn't allowed to answer "that" phone. Really???
We were greeted promptly. The menu is extremely limited, but does boast freshly ground angus burgers, fries and shakes. There were six in our party. We ordered everything from a regular burger, cheeseburger, a couple of PCH's & a pastrami sandwich on rye, along with several orders of "fresh" fries and a couple of shakes.
The food took forever, 30 minutes, which as indicated by the posted sign, should be expected, as everything is made FRESH. However, when our food did arrive it was clear immediately that it was NOT fresh. All of the burgers were a pale grey color, certainly NOT freshly ground or grilled. The fries appeared promising, but they too were a false rendition of fresh. They were cold and hard, just as another reviewer said, I've had better come out of my fridge as leftovers. Two of our PCH burgers got messed up, sauce one the one that wasn't supposed to have it, Swiss instead of American, onions, missing bacon, the list goes on. When we brought this to the staff's attention she told us to switch buns and the problem would be miraculously solved. Huh???
She eventually, begrudgingly agreed to remake only one of the burgers and not the other one. Odd.
While waiting another agonizing 20 minutes, the replacement burger arrived. Mediocre at best. At some point, we were told there was no rye bread for the pastrami sandwich. No big shakes it happens. The hoagie roll was fresh, but the pastrami was cold, dry and rubbery with an very generous slathering of mayo. The shakes were freshly made. There were two staff members on duty. The girl at the register was not very efficient as it was her first day, but the tried to be polite. The other kid operating the grill seemed to be more senior and he was polite, too. But no amount of apologies could make the food taste better. I had really high hopes for this place, hopefully the ownership can turn things around.
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