| rev:text
| - George - I hope you read this. If I could have given you 0 stars or a negative review I would.
Short version: 1. staff your restaurant appropriately and with adequate people, 2. don't tell someone 40-50 minutes and have it be 2 hours and still have no food, 3. instead of smiling and offering free drinks - go help the back of house or help man the front. 4 - if you can't handle to orders put a stop to them - I understand Xmas is busy but you should know the capacity of your kitchen, a lot of orders is NO excuse for not delivering on what you promise.
I feel bad for your staff since they are set up for failure, as the owner you are responsible for this.
I hope you read this and get your priorities in order not just your profits. Thanks!
Long version:
I did not have the opportunity to eat your food tonight so I am providing you feedback on the experience of someone who wanted to eat your food and wanted to give you my business. My family and I were looking forward to doing the Chinese on Christmas evening, so we called in and placed an order for a few items to try different dishes. We understand that Christmas night is a crazy night for Chinese restaurants, but the individual on the phone repeatedly said it would be 40-50 minutes for our order.
50 minutes later we arrived at your establishment and was greeted by a complete cluster at your entrance - total disorganization and unable to tell who was there to dine and who was there for take out. Once I battled my way to the counter, there were two young ladies working the phone and dealing with checking people in, finding take out orders, and appeasing customers in general. This should have been a huge red flag when I first walked in.... I finally got a hold of one of the front staff, and asked about the status of my order. She said she would check and then disappeared...
15 minutes later she reemerged from the kitchen empty handed - she did not say anything to me so I asked for an update. She said she saw some of the order but they were still working on 3-4 dishes and they were all coming out at different times. Again - I should have left at this time....When I asked how long, she said she didn't know - when I pushed she said 10-15 minutes.
30 minutes later and still no food I pushed more on where the food was - I know I was not the only disgruntled potential customer. SHe said she would check and then disapeared again....
15 minutes later she came back and said they are still working on it. My Dad waited 10 more minutes as I was waiting with my toddler in the car at this point. I then walked back to the restaurant with my toddler, checked with my Dad and the waitress apparently came back and again said it was not ready. At this point I went in alone, confirmed that your restaurant still had no idea on the timing of my food. I then provided the staff with my thoughts on how they should treat people on Christmas and left with no food.
30 minutes later we were eating tacos I made at home. Hey at least it was food. Merry Christmas.
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