Stopped by Scratch during lunch on a Friday and there were busy!! A couple of tables were empty, but there were still dirty plates and utensils left by the last people who sat there. I waited about 5 minutes for a table and while I was waiting for a table to be cleared off, I can tell that if they had a 3rd server on the floor, everyone would have been a little more satisfied. Aside from that, our food tasted good and very from scratch.
One pointer would be not to wear nice clothing to this establishment because your clothing will smell like the kitchen afterwards. I believe the ventilation in kitchen was not the best and because it is an open kitchen, the smells of the restaurant traveled from the back of the kitchen to the dining area. One pet peeve of mine is smelling like food when I walk out of a restaurant and that is exactly what happened.