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  • If I could give this place zero stars, I would. Horrendous and rude customer service. Ordered a coffee and a wrap. After about 10 minutes had to remind server about the coffee. Took almost another 10 minutes to bring the coffee out. Waited another few minutes, by now it had been almost a half hour and the wrap was nowhere to be seen. Heard many other customers complaining and the staff as well as management apparently didn't give a s##t. Was sitting near the cashier and when a hotel guest called for room service, she had the audacity to ask "how soon are you expecting your food, because we're kind of backed up here". I had heard enough. Got up and asked her how much I owed for the coffee, as it had been over half an hour and I was still waiting. Without any apology and just a snotty attitude she handed me the check. I paid and left. This place should really learn from some other Vegas establishments that cater to their customers. Employees don't care and seems neither does management. But it's symptomatic of the Palms Hotel and how apparently they're going downhill in all aspects!
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