WTF happened to Chili's? I used to frequent the one on Mill Ave for lunch because they were fast and the food was usually pretty decent. Don't get me wrong, I'm not talking gourmet or healthy, but it at least tasted decent.
We went to this location for dinner the other night and it was absolutely horrible. The service was incredibly slow, we ordered and it took over an hour and a game of chase with our waitress to finally get our food. We complained to her about the wait and she offered no apology. When we finally did get our food it was cold.. Not luke warm, but cold. In addition to that, the famous Southwestern Eggrolls were a soggy mess. I rarely complain to a manager but this situation warranted a big complaint.
The manager was nice and gave us 20% off the bill and a free gross dessert to go. We ended up pitching it in the trash, it was completely inedible. Chili's you have officially made the Blacklist.