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  • I made a reservation for a "staycation" since I live in town. It was for myself, 2 kids, and grandparents. My dad needs a handicap accessible room. The morning of checking the hotel called and said their accessible rooms were all under renovation! Really. All of them? Anyway, it gets better... We were only staying one night so my dad said he'd be ok - just couldn't shower.... When we checked in they told us both rooms we'd reserved would be free. Now that's nice. Their mistake. They owned up to it and did something very nice. Complete compliments to the hotel and front desk manager. Even better, they had rooms ready for us at 11 am. That's great service. The grounds at the hotel are wonderful. The pools are huge and the kids love the water slide. In the summer at least they even had a bird show in th evening that my kids loved. Owls and falcons. Pretty impressive. Would definitely stay here again. Nice rooms - large and clean. Comfortable beds. I haven't stayed in many Phoenix area hotels but this is definitely one of the best. It ranks up there with other really nice resorts I've stayed at around the world
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