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  • DON'T WASTE YOUR TIME. I purchased a Groupon for a full set. First off, it was difficult to even make an appointment. She doesn't answer her phone and when you leave a voicemail she doesn't call you back. She finally called back after I left a frustrated voicemail stating that she's failed to return my call more than once. After I finally get an appointment she sends me a text saying if I have nails I need to remove them prior to my appointment. Seriously? I'm sorry I'm not going to put myself through pain and damage my nails when this is a service that you should be providing as a nail technician. I showed up almost 30 minutes early to make sure this wouldn't be an issue and I told her I would pay extra if necessary. She tells me she doesn't have time. I'M SORRY, IT DOESN'T TAKE MORE THAN 10-15 MINUTES TO REMOVE ACRYLICS. I was dumbfounded. People who understand customer service would've tried to make it work within the time frame (which it would've) or at least offered another option or time to come in. She just threw her hands up and said she didn't have time. After I stormed out to my car and saw that the time was still 15 minutes before my appointment I couldn't believe her excuse and the way she treated me. I decided to walk back in and say "you're really telling me 15 minutes isn't long enough to remove nails" all she replied with is, "I'm not going to argue with you". Not once did she say sorry. I called Groupon and even the woman I spoke with felt bad for me and gave me a refund to my credit card, which most of the time they only give you Groupon credit. I WILL NEVER GO BACK.
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