I made a reservation for PS headphones so i can grab it later on.when i got to the store ( same day ) it took 15 minutes until someone could finally assist me with my order(one was on her cellphone, others were busy with other customers ) so i let them know the confirmation number but they told me someone has bought all the PS headphones earlier ( they were on sale )so i reply you guys are giving me unwarned information and Idont care if this store sold 6 pair of headphones to one person (available quantity for the product was 6 for the selected store by the time i was making the reservation ).anyways I had to drive for another 20-30 mn to get the headphones.other store was having only one pair and the box was busted af , when I asked for another one with better condition ( it was a gift for little brother)they said its the last one but we can check other stores .guess what ,they told me you can get it from our shop in northyork !!! They are having 5 more ! And i was like just give me the damn thing im not going to that store ever again .
Lack of management and horrible customer service is nothing new in this store even when the store was operating under different franchise.
**definitely** don't recommend this store .garbage customer service .