| rev:text
| - I have a Hotel Collection duvet cover that I purchased back in April from Macy's. The "dry clean only" tag made me think twice about buying it, but it was so beautiful that I went ahead and splurged.
I decided that I could afford to get it dry cleaned twice a year, and dropped it off at OrganicCare on Monday. I was pretty excited to pick it up today, but a little nervous to see how it turned out.
I am really upset to say that it looks horrible. It is wrinkled and looks as though a million threads have started to pull out of it. It feels rough (was very smooth before), and I am just beside myself with what to do.
Of course I signed the waiver that they require, but am not sure if that means that I have no recourse for a ruined duvet. I assumed that a dry cleaner knows how to treat materials - that's why we take things to them, right?
I called but the manager is not there. I'm hoping that when I speak to her tomorrow, she can help to make this right.
SO SAD!
Update:
I spoke with the owner who promptly called me to make things right with my duvet. I took the duvet back so that they could see what the problem was, and he let me know that it had not been pressed. While it's annoying to make additional trips to get something done that should have been done in the first place, it was nice to know that it was an "easy fix". They said they'd call me when it was ready, and when they hadn't called, I called them. I went to pick it up and the girl looked up my name and said "I don't show anything here for you." At this point, I am about ready to get really pissed, but the other girl steps in says "It's the duvet. It's in the office."
She got my duvet and brought it out so we could look at it. While it looked better than it did the first time I picked it up, there is still something wrong with it. It just looks like the threads have actually shrunk, which is causing the fabric to pucker. I pointed this out to her, and while she didn't see what my issue was (clearly), she said she'd leave it for the manager and have it pressed again. She said it'd be ready that day or the next (I can't remember now), and that they'd call me when it was ready.
Of course I didn't get a call when it was ready, so I called them. "Yes! It's ready!" I was told over the phone. I headed over, hoping this was the end of this super annoying situation. The girl brought out the duvet and hung it so that we could inspect it. She explained that THREE girls had pressed it. I don't know if that's unusual or if I should feel happy that three people worked to fix their error, or what. It still wasn't the same. The thread was shrunk during whatever process they used to clean it, and no amount of pressing was going to change that. I took the duvet and the girl said "The owner will pay for someone else to press it if you can find another dry cleaner to do it better." While this is a nice offer, I don't see how I should have to make a FOURTH trip to try to get my duvet fixed, when pressing it is obviously not the issue. I don't know how the dry-cleaning process works, and frankly don't care to know. That's why I trust professionals to know what they are doing. All I know is that what I took in there was not what I took out.
LUCKILY, Macy's is an amazing company with a stellar return policy. Almost 9 months after buying this duvet, they returned it, gave me full credit, and ordered another brand new one to be shipped to my house, free of charge. The duvet is out of stock now so I was worried that I'd be SOL with getting the same one, but they located it for me in another city. The Macy's salesman said, without me telling him anything about the dry-cleaning incident, that the thread in the duvet has shrunk, and that with this quality of duvet, that's very odd. I agreed with him, and am glad that one company makes things right for you, even when they are not the ones who made the error!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)