Was very happy with Amera until this morning. Had called to get tile cleaning on floors and countertops. Made an appointment and they called to say technician had emergency so they would need to change date, insisted so they worked it out. Tech gets here this morning and informs me they don't do countertops anymore. The phone rep and I discussed I wanted the same thing as last time including countertops. Now they are saying that conversation never happened. Not using or recommending them again.