Shame I can't give this place a 0. I was looking for a certain collectible item and they told me they had it and when I came in to the store and asked for it, they gave me the wrong item. I explained to them that this isn't the one I'm looking for and they told me that I was wrong? They were trying to tell me I was wrong? What kind of employees do that? I am upset at how they treated me. Also when I was on the phone with them, the lady talking was really rude. This place is by far the worst Barnes and Noble I've ever been to. If you want quality service, go to Charleston.