In this review, I am rating my one experience with this particular store today. I do enjoy daily use of their products. However, I do regret coming to this store today.
My iPhone 5s has been very well taken care of for the 3.5 years that I have owned it. Due to an apparent manufacturers defect, heat causes the battery to swell which caused my screen to recently begin popping out on the top right corner & middle left of the phone. You could maybe fit a piece of paper between the screen and the housing in one spot, but it was barely noticeable except for the light you could see coming through the gap in the dark. I scheduled an appointment with the Genius Bar for a diagnosis/repair today.
The technician confirmed that the battery was indeed causing the screen to separate from the body. He took my phone into the back of the store to have more people look at it. When he came back, he was carrying a white box (new or refurbished iPhone 5s) and my own phone which I could see had separated much more in the past few minutes. He said that they don't do repairs on the iPhone 5s anymore and recommended that i purchase a replacement 5s at the cost of a battery ($79).
I did not come in here looking for concessions today. I came in for a repair and my phone came out of there much worse than before. I'm estimating it is about 1 to 2 tenths of a centimeter gap larger than it was before I went in. It may sound paltry to you, but it's enough for me to worry about the thing falling apart in my pocket within a month, or filling with lint.
The reason for the 1 star review is that I felt forced into buying something after they damaged my phone further. I would have been perfectly happy walking out of there with my phone in the same condition as when I brought it in. This has nothing to do with cost ($79 is a great deal if I did want to buy a replacement phone today). It's the principal of business. Apple is lucky that their phones and apps are popular, but I will not be cornered into making an involuntary purchase.
I just wish I woke up today and cancelled my appointment.