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| - I have been a frequent patron of Messini's for roughly 8 years now and following my experience tonight will never be going there again. The service has gotten so poor unless you are ordering take out it is a disastrous dine in experience. The staff on the floor is extremely incompetent and they completely neglect the guests on the "new" expansion side. Me and some friends sat, ordered and waited 45 minutes before HALF of our order had come to our table, even after we had inquired why it was taking us so long. The fascinating part is that the service staff actually seems conscious of the fact that they are providing terrible service yet seem so unable to overcome the barriers of actually being half decent at their work (although I will acknowledge that waiting tables in general is not easy work).
We decided to get up, speak to the owner face to face and request to have our food taken out. Surrounding guests who had come far after we were seated got their food before ours (if you can even say we actually "got" our food). However, it was rewarding to inform the proprietor of how great his service was when we didn't even get our "complimentary" pita bread, an excellent sign of loyalty to a consumer! And what was the cause of our meal fiasco? They somehow in this day and age of technology, advancement and growth...could not....somehow...process an appetizer that we had ordered! (I suppose it's kind of like the butterfly effect where one single Gyro Pizza order had a catastrophic effect...makes sense). I would formally like thank the staff for giving us two of our gyros free of charge, what a great display of gratitude amidst all this, I would have rather had them tell us to eff off to be honest.
Ultimately, this review means nothing, the food is obviously good and the prices are excellent, however what I experienced tonight is nothing either a long time or first time customer should experience. The party beside us actually walked out and left before without getting their food, we should have known. People will still continue to go as it is a very popular place but I'll never step foot in that place again.
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