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  • I am a clinical aromatherapist and usually get my oils from MountainRoseHerbs.com or AnandaApothecary.com I received over 300 hours of clinical aromatherapy training and run my own Aromatherapy/essential oil blog. I only came to Desert Sage Herbs because it was on a recommended list to buy essential oils. I needed yarrow essential oil for a meditation inhalant blend I was developing and I needed the oils in less than a week. At the time of this post, I know that MountainRoseHerbs sells 1/8th of an ounce for about $38 and Ananda sells 12mls for about $32 at the time of this post. I needed this oil within 5 days and I was willing to pay rush shipping for the oil if i ordered it online. But I I decided to give Desert sage herbs a try (I had never been there before). I live in Glendale and drove over 40 miles (80 miles round trip) to get to Desert Sage Herbs and the first thing I noticed was how I was ignored by staff....no 'Hi', 'How are you', 'How can I help you, etc' . But it was ok because I started to look around to see what they had. Keep in mind, this is a very small store, and it is very hard NOT to notice that a customer is in the shop. After about 10 - 15 minutes of looking, I had grabbed a few items (I had about $50 worth of items in hand and was going to buy) when a really nice woman with a brown pony tail finally came to me and asked me if she could do anything to help. I asked her if she had any Yarrow essential oil and she said 'Yes we do' and proceeded to reach to get the bottle of Yarrow. But then a blonde woman with short wavy hair looked at the woman helping me and said, 'No we are out of Yarrow'. I looked at the bottle of Yarrow and it would have easily filled a 5/8DRAM bottle...which is listed on Desert sage's website for $22 dollars. This would have been more than enough for me. The woman assisting me began to say that it looked like they had some, but the blonde woman said, "No, we can order some, just to let you know that it is INSANELY expensive' On Desert Sage's website, 5/8 dram of Yarrow is $22...a 1 Dram bottle is $36...this is not 'insanely expensive'.... http://www.desertsageherbs.com/Desert_Sage_Herbs/Essential_Oils_files/EO%27s%20Price%20List%20May%202015.pdf I looked at the her and said, 'It's ok, I'll just order it from Ananda' and then she paused and said, 'If you're not paying a lot for the Yarrow, then it is probably not good.' First of all, I know that Desert Sage Herbs gets a lot of their oils from Mountain Rose Herbs....and like I said, 1/8th of an oz of Yarrow is about $38 dollars (at the time of this review)...I was expecting to pay this (and more for mark up from Desert Sage Herbs....but they didn't want to sell me what they had). I really didn't care about the price because I needed the oil....and I knew how much to expect to pay. I could have ordered this oil online, and I was willing to pay rush shipping to get my oil in quickly..... Had the lady behind the counter have been nice to me, maybe ASK me why I needed the Yarrow and if they were really out of Yarrow (when I saw that they did) then maybe she could have recommend another oil for what I needed and I would have understood. The lazy customer service, snooty, and condescending tone of this lady gave me was a turn off. I put everything I had in my hands back and left. I will never step foot inside this place again. Can you imagine how frustrating it is to drive 80 miles round trip for nothing? Can you imagine driving over an hour in traffic down the 101....to be spoken down to in a condescending manner and told that they are out of something when they are not? And then implying that the oil was just too 'insanely expensive' (exact words)....when their own website lists the price as $22 for a 5/8DRAM? I have expensive oils in my collection including Neroli, Rose, and Tuberose....I do not buy oils based on price, but I buy them based on their therapeutic and energetic benefits. I was ready to spend a pretty penny at Desert Sage Herbs, but after the rude and snotty customer service I experienced, I put all my items back and left. I had about $50 dollars of times in hand and was planning on spending over $200 in loose herbs, flower essences, and other oils....ready to grab more items..... I refuse to support lousy customer service with my hard earned money..... I am now convinced that the best place to buy oils ATM is Mountain Rose Herbs and/or Ananda apothecary....I am even open to trying Floracopeia to get the oils I need. I will not be returning to Desert Sage Herbs again. Here is a list of online essential oil and herb suppliers you can compare shop with http://MountainRoseHerbs.com (where desert sage herbs gets a lot of their herbs) http://www.anandaapothecary.com/ http://www.floracopeia.com/ http://elizabethvanburen.com
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