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| - Experiences like this one are the reason I joined Yelp - just so incredibly frustrated by service that I wanted to tell everyone "Hey, don't go here unless you have the desire to bend over and take it up the ass."
I have more than a few reviews that exclaim my love for my iphone. If I could melt it on a silver spoon and mainline it, I would. For various reasons I've had seven iphones over the years, three I had to purchase as replacements from the Apple store which is what brought me to this location. The first two replacements I purchased from the Apple store, one in Lancaster, PA and the other from the Apple store at San Tan, both experiences were seamless and literally took under 15 minutes, each time I remember leaving there with a smile on my face because I was so please with my service and my new phone.
Unfortunately, my iphone keeled over and died and I tried to get in to the Apple store at San Tan but they were booked until the next day. So I decided to go to this location because I couldn't live without my phone for that long, I was starting to itch. I made an appointment for 6:00 pm and met with Jorge rather quickly. I brought my laptop with me so he could help me sync my phone since I could access it, he did. He left while my phone was syncing and said he'd be back in 45 minutes to check on me. Um, okay, I guess syncing takes 43 minutes longer at this Apple store than the rest of the world. He went on to help other people and I waited for him - this set the tone for the rest of the evening, he would come back, look at my phone for a couple of minutes then walk off and help someone else. Since I spent over an hour there, mainly waiting on Jorge, I had plenty of time to observe the place, this store isn't as bright an shiny as the other Apple stores I've been to, the white walls had scuff marks all over them, the place looked old and used - so did the staff. There was one guy running around asking people if they needed help and I was like "damn, I wish I could have gotten him" but everyone else looked like they were practicing for the 2013 Zombie Walk.
Finally I get my new phone and I was like "cool, fire it up Jorge" and he hands it back to me and tells me to activate it and walks off. This had never happened before, usually the guys are so excited to activate the phone, like they're bringing a baby unicorn into the world or something, not this dude. I plug it in go through the prompts and no dice, it wouldn't activate. I stand there and wait for him to come back around like I have been all evening and when he does, he tells me that I need to go home and activate my phone and that's when I hit my breaking point. I didn't come down here and wait an hour, spend $170 bucks just to leave with a nonworking phone. He told me they didn't set up iphones there. I called bullshit! So then he took my phone, walked off to supposedly activate it, came back later and told me it was working. I grabbed it and left. He didn't activate it, he lied to me, I'm sure I knew that but what was I going to do, cause a big scene and tell him he's a worthless liar? Meh
Anyway, I called Verizon when I got home and received the best possible service and they walked me through activating my phone. You know it's a cold day in hell when you get better service from Verizon than you do from the Apple store.
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