They were so awesome, and kind! I ordered an arrangement for my sister in law who lives there in Charlotte, I'm from California. I had the concern that she wouldn't get it because there would be no one home to accept the order. Olivia answered all my questions and even suggested some I information for me as well! when I called back to confirm the order, there was another very sweet, and amazing woman Eileen who answered, and she assured me the order would be done and delivered before a certain time. And my brother contacted me with the image of the arrangement. It was as perfect as the picture!!! They totally took care of me!