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| - I haven't been back since they did the remodel, however, I was there during it and can say that I wasn't impressed with the changes. My son still takes swimming lessons here, which have been great for him but I have been increasingly uncomfortable coming here since I saw one of the trainers put up a picture on Instagram making fun of a woman working out. Not good.
Yesterday my son went to the day camp because his school was closed for RedForEd. We thought it sounded fun and engaging but when I picked him up, he was miserable and on the verge of tears. One of the two activities my son was looking forward to (rock climbing) was skipped due to one kid not wanting to participate. Were there no alternate activities planned? But the most upsetting was my son was bullied and left to play alone a lot of the time. As a parent, I know that kids aren't perfect and never expected that but when I hear the things I heard last night, I was pissed to say the least. I emailed the kids manager today to let her know. I don't expect anything to come of that but hopefully being aware they can make some changes so it doesn't happen again. Needless to say, we won't be doing camp again. He does like the kids academy though. Never had any complaints there.
Sadly, we'll probably be canceling our membership soon. I can't justify the cost anymore.
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*Update 4/30*
We canceled our membership. The icing on the cake was when the kids manager, Samantha Schultz, left me a voicemail basically insinuating my son lied about his experience. I was kind of offended by her voicemail and the fact that she not once talked to me in person to get more information. It was just full on justification on her end with a "yeah, so....give me a call" which I did but has gone unreturned. On a positive note, I will say the cancelation process was easy. Just went in and explained I wanted to cancel and why. Boom. Got the email confirmation on my way out the door. Wasn't pressured to stay or anything. I also wasn't asked who the trainer was that left the nastygram and I didn't offer up the name either, but it's concerning that the only response I got was the standard, "Oh, I'm so sorry!" Didn't expect much there either. Just glad we're done.
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