I scheduled an appointment for the first oil change on my new Mercedes and showed up on time. I was told it would take about an hour. They offered to drop me off at the local mall and said they would call me on their way to pick me up. (About a mile away) I called THEM back 2 1/2 hours later, and was told it would be ready soon. After another hour, I called again and went back to the shop. 4 hours for an oil change and no apologies from them.
Then, on my way home after being forced to miss work, the car begins to spew smoke everywhere. So, I pull over and discover they forgot to put the oil cap back on. Oil was everywhere in the engine compartment and running down the wheels in big puddles. I checked the oil stick....NO OIL! And the gasket was blown! I`m pissed.
I called them and they sent the tech who failed to put the cap back on...and he admitted he slipped up. DON`T EVER GO THERE !