Lets start by saying I dont come here for the atmosphere. Its on the drab side, not the most inspiring place.. but then again, not a lot of comedy venues are anything more than black walls and chairs.
But what these folks have done for the improv scene in Toronto is amazing. Ive seen 8-10 shows here now, and the majority have been really strong. The long form shows are particularly great: Whedonesque, Poinsettia, and Provocateur, all very strong enjoyable shows, as is Sunday Night Live when the host and musical act are bearable!
Would be great if the shows would start on time, and I agree with other reviewers that a bit of adjustment to the main stage space (small risers, more comfy chairs) would make a difference - but this is a cheap venue with inexpensive shows making comedy more accessible - and making it possible for more actors to get on stage. So I give them some slack and some props.
Second City is to Broadway as Comedy Bar is to Off-Broadway. Some gems are to be found.