I have been going to Kona locations for years, this experience makes me wonder if I will ever be back.
To start it didn't feel like the air conditioning was on, but we found a bar table pretty quickly. Our server approached pretty quickly and took our drink order. He didn't seem to be on top of his game, but still was attentive at first. We ordered two cocktails that were wildly under poured. We didn't bother to order any more. Not that it would have been possible because our server apparently our server had tables all over the restaurant.
We finally ordered and then waited 45 minutes for our food. The restaurant was not busy and we were two of ten people in the bar area.
The food was cold and pretty devoid of taste for Pad Thai. I didn't finish the meal. We decided that we should just call the experience bad and get our bill. We waited 10 minutes for our waiter to check back and another 15 for him to bring our check.
I am shocked at the quality at this Kona.