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| - This review and rating is only for the room itself as the overall resort is stunningly beautiful and the food we were served during the conference was very very good considering there were 200+ attendees.
I was attending a conference here and while the setting for a conference is pretty close to perfect, the room situation was a big let down. I'm just a Silver Elite Marriott member and I don't expect significant upgrades; however, the room (#328) had to have been the absolute worst this resort has to offer. I jokingly dubbed it "the cave" as it was very small, dark, no view whatsoever and quite frankly should probably be converted to a storage/utility area. I wasn't going to share my opinion with the resort as I wasn't in my room a whole lot since I was attending a conference, but I received a message from the concierge asking if I was satisfied with the room so I decided to give my opinion. (The concierge addressed me as Mr. Several times during the message....I'm a Ms.!) I called the front desk to share my honest opinion about the room, inquire about how long the loud music from Ritas was going to continue (328 is right next to Ritas and the music goes until 11:00pm - I was tired after a very early start to the day and attending a full day conference), get an iron that was missing from the room and to resolve a problem with the TV remote. The front desk representative was apologetic and sent a tech with a new remote and iron. She also offered to put me in a different room. At this point, moving would have been more of a pain than simply staying put so I declined. Frankly, I appreciated the offer but was even more offended that there were other rooms available and yet they stuck me in "the cave". The next day I received two messages and one phone call offering a room change which got to the point of being comical!
Another reviewer commented on the bathtub danger and I experienced something similar, but I only slipped and caught myself before falling and injuring myself. I don't know what my company paid for our rooms, but I heard it was between $230-$350/night. Honestly, I wouldn't pay more than $50/night for this room that really doesn't offer much value other than a place to sleep (after 11:00) and shower (good balance/core strength is essential)! If I had been there for a holiday I absolutely would have not stayed in this room!
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