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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-09-28 00:00:00 (xsd:dateTime)
itemReviewed	Family Eyecare of Glendale
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	4 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	So I read some reviews about this place and several other eyecare joints. It seems eyecare service in Phx as a whole is not so great. Why did I go here? 1. It's very close to where I live. This is even more important because glass purchase is for my toddler child which means I'll probably be visiting often. 2. Toddler glasses. Do you know how few eye places have toddler frames in house to try on? I can count on half a hand. I'll say the relationship started out GREAT. Then got BAD. Then was OK. And is now back to GOOD which is why I selected 4 * "Yay! I'm a fan." I'm nudging back to GREAT. The GREAT: they have baby/toddler frames IN HOUSE. a LARGE selection at that. Visited, decided on a style I liked. They were happy to order a few pairs in different colors for me to look at. YES! The BAD: I didn't hear from them when I thought the frames were supposed to be in. I called. I was on hold FOREVER (no really, for 52 minutes until I hung up and called back. They apparently had a miscommunication within themselves. I was working while on hold and just wanted to see how long I really would be on hold.). The order wasn't going to be until X day. i think they forgot to order them. The OK: Frames are in! They take our insurance and we pay the difference. The glasses came back VERY QUICKLY. YAY. (the GREAT) The GOOD: I ordered frames from elsewhere and brought them in to have lenses placed. Since I had previous purchased glasses within 3 mos I got a large discount (since no more covered by INS). YAY. Glasses came in again very quickly. I have been here 5 times? now in just 3 months. Most recently was when my adorable little munchkin broke a piece off. Not frames I bought from them but they fixed it right there at no charge. The Bad left a very bitter taste in my mouth but I'm glad I didn't jump ship because every other encounter has been good. Also, I find their prices to be pretty on par with other places, including online (not the cheapy over seas places) and they include a 2 year warranty on lenses (which I haven't seen INCLUDED at any online place). Oh, and 3/4 employees I've dealt with have been very helpful and nice. the other 1 is working on it from what I can tell. nice to see improvement.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Julie

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