The staff is fairly nice and low key. Matt was a decent salesguy, but I never bought a car here. You need to do research before you go to battle with these people or I might have ended up with a 2014 Chevy Cruze that has had three recalls in 2 years, including the turbo engine. The car I wanted and thought (was told) was the same price turned out to be too high as the old bait and switch was on in full force. They will tell you whatever you want to hear to get you in the door and back again, but you won't get the best service unless you make the deal in your first visit. This was for a used car, but big boy Josh (the money guy) can talk a good game, but did not give me a deal. This was actually not the worst dealership I visited, but that isn't saying much.