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| - Do not be lured to Appliance Canada by their good prices . There is no service whatsoever once the salesperson has collected your payment. Our salesperson did not even answer emails with queries and clarifications about the appliance delivery, or disposal of the old appliances. We have been through the worst delivery process with them, and would never order from them again. We lost more in lost revenue and spoiled food (one of the items was a refrigerator) than we saved. Making more than a dozen calls to increasingly confused staff, and to two separate delivery teams (one in house, one on contract), never speaking to the same person, and waiting for three days for a botched delivery. We had confirmed with an employee in their customer service department that our refrigerator would be delivered on the morning of the next day; we made arrangements to have someone at our home to receive it (we work); then received an automated call that it would now be delivered in the afternoon; had to call back to say that the afternoon would not work (as had already been acknowledged); after many calls found out that the delivery would now happen a day later; did not get any confirmatory automated call the next day and followed up to make sure the delivery was on; were told it would happen between 11 and 3 (took a day off work to oversee this); at 3, after having cleared out the refrigerator, with groceries spoiling in the 30 degree temperatures of that day, called the customer service department where staff appeared to know nothing about our order number nor delivery; were put through to a manager who at first told us that an attempt had been made to deliver this appliance and that it had been refused (!!!!); we knew this to be false as we had stayed home all morning next to our phones, and never received a call, nor knock on door. Later, the manager informed us that the appliance had ended up in the wrong warehouse, and that it probably could now not be delivered until after the weekend - which would be 5 days after it should have been . While the manager was very courteous and helpful in trying to finally get our refrigerator delivered on Saturday after all, it was too late by that time to make us feel better about this company. This is an organization that has serious systemic communication problems which need to be worked out if they want to continue to attract customers. Absolutely unacceptable.
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