Horrible experience. We came for the Amazon event and they over sold their tickets apparently or they allowed others to sneak into the movie because they were at capacity. When we brought it to the attention of the staff and initially the response "there should still be seats." As my family of five just stood out in the lobby with arms full over their over priced concessions. I just thought to my self yeah we walked all the way back out here to tell you there was no room and we are kidding with you. The only decent part was the other staff member at the ticket booth just gave us tickets to a different movie at a later time. The theater it's self is gloomy and not welcoming. I'll definitely only be going to Harkins from here on out. Hopefully Amazon can make deals with them