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| - My wife and I love Thai food. We have eaten at many of the Thai restaurants in the Phoenix area. We were so happy to see a Thai restaurant opening in Surprise. We eagerly awaited the day we could try it out and had the greatest of expectations for it, as we had peered in the windows before it opened and thought that the place looked nice.
Well, it looked nice, but we have had anything but a good experience eating here. We have now been to this restaurant twice, hoping that the first bad experience was just "grand opening pains". Unfortunately, it is not.
We went the end of the second week after its opening. The food was decent, but the service was terrible. Very slow, and very disorganized. It seemed to take forever before anyone came to our table after we sat down. Eventually, we ordered our drinks, an appetizer, and our main courses. Our main courses were eventually brought to the table, only to have the appetizer follow the serving of our main courses. When we pointed this out, they took our main courses away, and left the appetizer. I told them I did not want my food brought back to the table cold, but when it was brought back (after we finished the appetizer), it was anything but hot. It took an act of congress to get a drink refill.
Okay, we thought. It is just grand opening problems. We'll try it again sometime in the future.
That future was today. Plenty of time for them to iron out their problems. My wife and I went to the restaurant with a friend. We were not greeted when we came in the restaurant, and a customer looked up at us and told us to just sit where we want. So now the customers are giving other customers advise as to where to sit. How lovely. Never mind, we found a table and sat down. We were given menus right away and a man took our drink order. We then sat there for a good 15 minutes waiting for someone to take our food order. We spotted a waitress who sat a couple down, immediately took their drink order, then immediately took their appetizer order, and I finally stopped her when she brought out the other tables appetizer. It was obvious from the way she talked with this other couple that they were regulars. I guess being not a regular, we didn't seem to matter. Okay, so we gave her our orders.
My wife and I ordered the same dish, hers completely mild, and mine with medium heat. Our friend placed his order. After about 10 minutes, the waitress brought out my friends order and took my drink away asking what I would like in my refill. My friend began eating, and I anticipated our order would be out within seconds. After he had finished about a quarter of his meal, I saw our waitress with two dishes sitting up on the counter, and she was preparing take out orders. We didn't have our food, and I never got my drink. After a bit, i was beginning to get very annoyed, and I finally got up and asked what was going on. Turns out that the food that was sitting on the counters for a long while were OUR orders. She brought them over, then went and got me my drink. This was a bit much. Our food was anything was hot...in fact it was room temp, but I was sure not going to send it back. i was already upset. A man came over and told me that he would frank one of our meals. I could care less about that....I just wanted my food and decent service. Now here comes the cherry on the top. My wife's meal was as spicy as mine. They obviously didn't prepare hers mild, just made them both up in the same wok and what they make is what you get. To top it off, the very last bite of chicken I put in my mouth I spit out as it was almost RAW. I wanted to throw up.
AVOID THIS RESTAURANT. You have been warned. i wouldn't go back if the food was free.
Granted, I don't often write to Yelp about places I like, but I hardly have ever written to complain either. For me to do this write up, you know it is bad.
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