All sales and no service. Steer clear of this company. I never complain, but everyone has their limits. I purchased a $2,500 elliptical and it did not work. These things happen, so I followed with their service, which they outsource. What ensued over the last year was a terrible experience, a cat and mouse game that never fixed the machine. Now I am stuck with no recourse but to write a few silly reviews (maybe I will try the Better Business Bureau). I offered them to make it right, but they thumbed their nose at me. I am sinking more money into an elliptical from the Treadmill Factory, hopefully that goes better.