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  • I love Buca, but this specific location has a cowardly manager. Went here on Veterans Day with my parents, both Veterans, for dinner. When we walked in, the first thing we asked the hostess is if they had any specials for the holiday. She said "Yes, you get 10% off of your bill!" Delighted, we decided to make Buca our spot for the night. Spending over $140, we get our bill with no discount. When asking our very nice waitress about the 10% courtesy, she explained that the discount was only given if you presented a coupon sent through an email. We politely asked to speak to the manager to express our disappointment with the miscommunication and the waitress obliged. She returned 15 minutes later ALONE and informed us that the manager was busy and that he said there is "nothing he can do, no exceptions." Nice dude, reeeal nice. I guess losing long time customers is not a concern. 5% off or a simple apology would have been plenty sufficient but instead we received the cold shoulder. That's a nice thank you to the men and women who have served your country...
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