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| - I knew better than to expect complimentary champagne and a montage with upbeat music, ending with my best friend finding the perfect dress. Even still you would think as one of the few bridal stores in town, David's Bridal would have experienced staff and quality customer service. Unfortunately, it seems the only job requirement is to be able to distinguish 'white' from 'ivory'.
My best friend had an appointment to try on dresses last Saturday afternoon. We were running late (my fault) and they were nice enough to bump the appointment back a bit--one of the few nice things about the experience. We had a bit of a wait, but it gave us time to browse the dresses they had available. We were told not to pull any dresses, which is perfectly understandable, but we were not given any information on how to keep track of ones we liked. Even a golf pencil and a scrap of paper would have been helpful. Thank god for camera phones. We took pictures of the dresses and their tags to show the consultant.
Anna was the young woman who helped us. Let me emphasize--YOUNG. Far be it for me to be an ageist, if you can do your job well I don't care if you are 18 or 80; however, her attitude and inexperience was on par with a gum-popping high schooler. Here are some highlights:
[1] She did not know the inventory.
Several different times my friend liked a dress (either one she had found on the DB website or there in person); when we asked for similar styles Anna claimed there wasn't anything else like it in the store... at all! These were varying styles, from A-line to mermaid, and she was claiming there just were no dresses. Unless DB only has ONE A-line dress, and ONE mermaid, it sounded like she was trying to cover for herself.
[2] She was not attentive.
We were her only party, yet she somehow managed to keep us waiting. Three separate times my friend was left waiting in the dressing room while Anna was nowhere to be found or didn't even notice my friend did not have a dress.
[3] She was not professional.
After claiming there were no similar styles for a particular dress, I went back to the racks to look for myself while she just stood at the end of the aisle making small talk. After I DID find several styles, I had to hunt her down to give her the tag numbers. I found her gossiping with another worker, and though she looked up and saw me, I had to wait for her to finish her story that ended with "So then she lifted up her skirt and told me it wasn't her underwear!" (cue gum popping)
Of course, it is possible this is just one horrific consultant; the other employees seemed nice enough to say hello in passing. Even so, I cannot trust a store that gives such little training to someone who is handling something as important as picking a wedding dress.
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