From the outside, it doesn't look like much. Once inside, the receptionists were friendly and let me to a typical locker area. I changed into the provided robe and thongs and had a seat by the cozy fireplace and had some tea and cookies. The masseuse came and let me into the room. During the massage, I could tell she had a bit of a cold. She kept trying to hold back a cough, clearing her throat, and was sniffling. This kind of put me off. The massage was pretty good itself. Once the masseuse left the room, I could hear her coughing for a long period of time. This experience could have been better without the cold germs floating all around me.