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| - As I sit here, eating chips and reflecting on my experience having my BIRTHDAY LUNCH at the new Sugar Factory, I am forced to wonder what would ever possess any restaurant owner to decide that their only vegetarian dish should be a freaking fishy tasting, soggy garden burger from a box. Also, I wonder why I am so hungry after literally just paying for a nice meal?
I have raved about the Sugar Factory veggie burger at the other location and I was beyond stoked that there would be a more easily accessible location at the Town Square. Finally a place to get these gourmet burgers that I'm in love with!
I will never visit this location again because I am so mad that they ruined my birthday by serving me a lazy garden burger and then executing it poorly on top of that. I know that vegetarians aren't the major focus in the business model, but if you are going to bother putting anything on your menu that is for vegetarians, you should make a half hearted effort to elevate it from the standard slop you can get at any bar or Denny's for 1/3 of the price. Then calling it an "Ultimate" veggie burger? Please. It is insulting to serve that in a restaurant that you claim is "gourmet".
Let me be clear, I understand that restaurants change their recipes and their menus. I totally get it. But this isn't a menu change, it is a bait and switch. You are promised an ultimate burger, but you are given crap that is readily available in a supermarket for less than $2. They didn't cook it, they heated it up. Infuriating.
The server was very nice, but inexperienced. No one found it suspicious that I didn't eat my "ultimate" veggie burger. I'm basically led to believe that this location is a cheap reproduction of the real thing and I am both starving and unimpressed.
Afterthought: Our phones actually did not work while we were in here so I don't know if they block service with a jammer or if Town Square was just too crowded... however I don't think your phone not working enhances the meal or the experience. Maybe they should call that "ultimate" internet? Boo, this place is an ultimate fail.
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