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  • Dangerous food handling ALLERT: Although Hero Burger is known for its good food, it is also known for its pride in offering Gluten free food, and they offer "Gluten Intolerance/Celiac Disease Statement" on their website. I was severely disappointed, with their lack of knowledge and food safety handling. As i ordered gluten free meal, and had stated on multiple occasions that everything MUST be gluten free due to a food allergy, i came home to find that my Gluten free burger was in a regular white NOT gluten free bun! had this been my first visit, i would not have known that something was wrong, by simply looking at my food, luckily i hesitate to consume the food, (and after discarding the one bite i initially took) right away i contacted the store directly and they in fact confirmed that the food was not handled properly, and the bun was NOT gluten free! Due to their negligence they had put me a serious risk. And were not willing to accommodate properly, resolve the issue professionally, and the manager would not return my calls! i am currently contacting head office and waiting to hear back. A very disappointing and not to mention seriously dangerous situation! :( p.s i was also feeling quit ill from consuming a small portion of the poutine which was claimed to be gluten free. I had to be heavily medicated to get through my evening. Terrible experience :( thank goodness i opted out for eating the burger!!!
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