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  • Recently bought a home from Providence (Keighley Place). I looked at many, many models from different builders and was so happy to find a home that just has a straightforward layout (no weird extra rooms or wasted space) and the homes come (standard) highly upgraded compared to others that I looked at. They advertise themselves as being "luxury homes"...which is not necessarily the truth... The building process was....slow. I was told finish in 4-5 months...well...9 months later and we're just now completing the process... The main problem is that there was NO communication from the builder re: the delay. After the 5 month mark passed, I basically just had to drive by my home periodically to try to gauge how far along it was.. Another problem is these homes are not built luxuriously. The framing was a mess! I'm pretty sure I could've done a better job and I work in IT. The rest of construction was haphazard and thrown together and just didn't look good. When I went to check out the house a few weeks before closing, there was a cigarette butt smashed on the tile and the house reeked of smoke. I went into the guest bathroom to flush the cigarette and found someone had left a nice little present in the toilet...which was able to be flushed..not sure why they didn't flush. The finished product looks ok ... but I am afraid of what lies beneath..hoping the house holds up long enough for me to enjoy it and get the h*ll out. All in all, I like the way my house *looks*..I'm happy with the layout..I just don't think it is a "luxury" home..I don't think the builder does a good job..and I really think they just need to get it together - just in general. The builder doesn't seem to have any control over the contractor. The customer service is not good. It's just not a good experience. There's really no other way to explain it...just...not good. Buying a new home should be a happy and exciting time and this was not...it was stressful and annoying. It took too long and no one seemed to know what was going on. I have not purchased a new build home before, but according to my realtor, this is not the norm at all. I'm disappointed and would NOT buy another home from this builder.
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