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| - This evening we had ordered delivery for 6 people.
Placing the order was the worse part. As the food was made fresh most of it tasted good (chicken skewers and salmon was very dry )and delivered in a reasonable time.
The major issue here was that as a regular, whenever I place an order or am out (anywhere) I double check what's gluten free, or safe and when someone is unsure, they contact the kitchen, the manager or read the ingredients on something to be safe then sorry. I always make it clear I am not celiac, but I do react to direct contact. (That process alone is draining)
So today; when we called we placed our orders and once it came to my order I simply wanted a village salad and either chicken, salmon or shrimp on the side. As I recently learned the Rice and Potatoes are not gluten free, (and I appreciate being made aware of this on my last order) so since the family felt like Greek, I wanted to keep it simple... well it wasn't.
The man taking my order said there is something gluten free here! Nothing but the soup. I can't take the chance and so on... he seemed shook up and aggressive, i mentioned that we've ordered before and I should be fine- but to be sure has something changed in the ingredients? In the chicken salmon or shrimp!? Well first of all he says they do t serve or have shrimp (although it's on the menu) and with everything else, he claims he doesn't know how it's treated or what's it's contacted with at head office ..?? It certainly sounded that my business was not welcome and he did not want to deal with it... I remained calm and asked, can you please tell me what goes in the ingredients in the restaurant, he says- salt, pepper oil and oregano! 'Ok...' I said . ' what isn't gluten free about any of that?' .... he says 'I don't know' well- I told him , that I know, and that it would be fine, as long as the grill is clean, he says it's not- we grill bread and pita etc... and 'if this is a life threading allergy and I can't guarantee anything ... etc' (along those lines) I said, excuse me: no one said this is life threatening, it is an allergy none the less and I cannot have direct contact. If you clean the grill, and season as you say then everything will be perfectly fine.
In conclusion, this was a very unnecessary conversation, and the tone was definitely unappreciated, this man ended up Passing the phone to a young lady to go over the order to confirm all items, (as if he no longer had the patience to speak to me. Although I was the one offended and pushed away, and I simply had questions.
Typically when someone is not sure, they speak to a manager ( which I think that's who he was) or contact the kitchen... I just don't understand how restaurants are still so untrained today. The staff had no clue, people still think rice has gluten! Kitchen staff dont clean prepping areas or are too lazy... business' need to understand How a simple change can bring in so much more business and keep clients happy!
It was an uncomfortable experience and it stuck... of course whenever we will feel like feel like Greek we can simply go across the street to Astoria- where this is never a problem and they understand a simple fix can provide a lot of positive changes for the business.
And the funny thing is; the food was very good great improvements from before! (except the salmon I ordered was very dry and over cooked- no one asked how I'd like it cooked...)
The portions were great. And it even arrived in good time. So if only the staff had a little better understanding and customer service skills they could have easily earned 5 stars today! - seeing as how this location is struggling with the ratings it could have been a good start.
But...Better luck next time. I hope ?
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