I went in not expecting to have great service. After all, its a school right? I knew it would take a long time and I would be used as a experiment. However, I received color and it turned out awful. My color never took in spots, and I have whole segments of hair that are my original color. It was not saturated with color, which is funny because I paid extra for it since I have thick hair. My stylist said she told the instructor and they told her to not mention anything to me. This terrible job took 4 and 1/2 to receive. My forehead is dyed from all the color that was not wiped out or protected. I will never return. Having to pay to get it fixed and risk damaging my hair.