If I could give them a ZERO I would. First of all I called American Home Service because we had our pipe leaking in our ceiling in the garage. AHS was great. Customer service great. They gave us AM PM plumbing. The company called us to schedule an appt and the plumber came the next day. Sadly, he took less than 10 mins to do the job. He came and went up the ladder in the ceiling and supposedly fixed the leaking pipe and left.
My husband said he took less than 10 mins and had him sign then left. He didn't know his name and didn't explain anything. Prior to plumber arriving We had the water line shut off the entire night because we didn't want our ceiling garage to be on the floor in the morning. There were secondary damages from the water leaking and now we need half of the ceiling repaired.
I ended called AM PM plumbing again because the pipe was still leaking. Mind you, this plumber didn't stay to have us open the water line and watch the pipe he did to make sure it's not leaking. After calling both of their numbers no luck and was sent to voicemail. I left a message with them about the pipe still leaking and to call husbands number.
I also called AHS warranty to inform them of what happened. They were courteous about the bad service AM PM did and they even called them and left a message as well. So this ordeal of playing phone tag went on for almost a week. In the meantime we still had a leaky pipe. I called AM PM numerous times and left messages as well as AHS did the same. Trisha kept calling me and leaving messages to schedule an appt even though I specifically stated to call hubby and left hubbys info. AHS said the same thing to call hubby. They just didn't get it.
Finally AM PM called today for the hundredth time and spoke with this Trisha. I told her we had a horrible experience with their company. The moment I said that she cut me off and didn't let me talk anymore and she said "ok have a great day" with a sarcastic tone then she hung up right away.
Horrible experience. Waste of time with this company. Btw, when you listen to their voicemail they don't even say their address and hours or operation. Really AM PM plumbing. And you guys are still in business. AHS needs to remove them from their list. This makes AHS look bad. DO NOT USE THIS COMPANY!!!