To Amtrak, I give 5 stars for providing a needed service to those who ride the rails. For the station in Charlotte, I give 3 stars. Parking is atrocious and the taxi cabs keep you from picking up your passenger in front of the station. This is a big problem for our seniors! The station is always clean but when it is crowded, which is usually is when a train is either leaving or arriving, it's ridiculous. When comparing our station to others I have visited, ours is accommodating, but old as h-e-xx! The benches are truly old school. Furniture made today should hold up as well! On my last visit, I had to park in the grass and it was a bit wet from a recent rain. However, my passenger arrived safely and received great service during the ride in business class (of course).