As feed stores go this is pretty good. This is not Starbucks so service is more a guy thing than some of you might prefer. Everybody I have worked with has been courteous and efficient. I get hay in big loads and they always load it and do a good job. Prices are always competitive and they have what I need.
I agee that they sometimes will tell you they have an item and then when you show up there may be an different story. I am always specific when I call though and that rarely happens to me.
You may feel they don't care if you stop in or not but that is more a product of youth in the staff than owners attitude. They run a good feed store and the feed is clean.
Over all I like them and reccomend them.