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| - We usually take our furbaby to PetSmart but the last couple of time when he comes back to us he is scared, shaking, and very clingy for a few days so we decided to look around and see who else was in our area. After reading review after review, My Pampered Pooch seemed to fit what we were looking.
First over all impression for me is always over the phone so when I called on Thursday, the person I spoke with was very nice and helpful. She was able to give me an appointment for today, Saturday at 10 am, which worked perfect for us. I did ask if she had a Friday appointment but they didn't and that was fine. Shortly after making the appointment I got a text message reminding me of the appointment and then another the morning.
Second opinion is when I am in person. When I walked in, I was greeted and asked what the name of my pup wasand what we wanted done. After giving her his name and all details of what we expected, she immediately took him back. I had to pick up Tazzie because he is still skidish but once I handed him over, he seemed to be ok. WE were told that he would be done in 2 hours and they would call us. We left and an hour and 45 minutes later we got a call saying he was done.
Last opinion, when went to pick him up, he looked amazing. He seemed happy and not anxious. When we got him in the car he wasn't shaking (as he normally did leaving Pet Smart), and upon inspecting him, they did everything I asked for.
We are extremely happy and will be taking him back!!
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