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  • Not a fan of the Riviera Hotel & Casino! All the magic that might have been here once as has packed up and left for a better place.. For the longest time I tried to look for a reason to not only visit the hotel, but also to stay a night or two. I had heard a few good reviews in the past and was really looking forward to the day when the stars would align and I would get to play and stay. Well that day finally came and I can only say my whole experience was one disappointment after another. Yea, the food was "okay" but nothing to detour from some other hotels for. The alcohols flows, but not with quite the same zeal as other places. The gaming was, well, present. But not really all that exciting. They also had their little mini-shows by the bar/gaming areas and they had the standard passable acts you see other places. Their headliner show "Crazy Girls" was is a show that is little aged and getting sloppy. One you should pass on by unless free and also dragged into. The rooms still need an update to give them an appearance of the 2000's instead of the 1970's. All of the items above I could have taken with a grain of salt expect for one thing that kept hitting me in the face over and over and that was this. At every turn in the hotel I kept felling like the hotel was trying to suck the money right out of me without so much as a smile or a thanks. This attitude showed when I first checked into the Riviera. The staff all looked like they were stressed and could barely be put off by taking your name and looking up your reservation. I would have understood the attitude if there had actually been some kind of crowd checking in at the time. But there were many empty locations when I walked up and got the sour puss from the reception desk. When I had made my reservations (directly with the hotel)I has requested several details about the room I wanted. I have a standard list of items I liek that has developed over years of hotel stays. This list was given to the hotel two months before check in. But the person at reception had no idea of the desires given for the room. Instead I was left negotiating a last minute change to get back to what I had originally requested in the first place. At every meal in the place I never quite felt like I was getting full value for what I spent. Sure it was "acceptable". But I always felt the little extras that spell out attention to detail were missing. The presentation was always unexciting and the garnishes were non-existent. let's just say you could get the smae at any decent restaurant in Las Vegas. For certain there is a better experience to be had any any other hotel restaurant. The Bellagio's establishments easily come to mind. I also felt like I was being gouged for other hotel services I took advantage of. One of them tat comes to mind is the shipping office. I had a few things I didn't want to drag back on the plane with me. While I was prepared to pay a little extra because of the shipping taking place at a hotel, I was actually disturbed at the inflated rates the Riviera charges its customers to send or revceive packages. The plus side to the shipping office was the staff. They had a great attitude when helping out the customer. Something I found utterly lacking in the rest of the hotel save for the maids. A quick note on the room pricing. The Riviera is no deal at all. I am not one to be cheap. I even take a a generous attitude when it comes to tipping everyone, including the maid staff making up my room. But I did not feel I had gotten the value I have come to expect from a major Las Vegas hotel. You might get lucky and get the room at a low rate but that is where the value ends. And in Vegas you never depend on luck when smarts will get you better rewards. The best thing I can say about the Riviera is they had the same feel of the Dunes Hotel the last time I stay there years ago. And we all know what happened to that place! Time for the Riviera to be razed as well! At this point the only good thing about the Riviera Hotel is the outside facade it presents in lights at night, I will not be returning to Riviera hotel as any time in the future. if I can help it I would even look elsewhere first for a room even if conference or trade show I am attending is in the Riviera hotel And that my friends is saying a lot coming from a person whose falls into bed after all day at a trade show.
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