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  • I'm a regular of about 3 years to herbal nails & spa across North Phoenix. I go to this location usually because it's close to my apartment, and it's also my favorite location. I came in on Saturday feb 10th, 2018 to get my usual SNS fill, and told the lady I had tons of time and wasn't in a rush. The first girl that came to me had such a terrible attitude and didn't even want to do my nails, and pushed them off to an older man who looks like he only does pedicures from what I've seen. He did by far the most PAINFUL fill I've EVER had. He didn't even follow safety or cleanliness protocol I swear. He was sharing the file machine heads with a lady next to him, EW, and using tools no one ever does on my nails He seemed pretty tired and was blinking really hard to pay attention. The painful part was when he pushed my cuticles back, instead of trimming them and doing the whole manicure to make them PRETTY, he took a metal shaver and grinder them off each nail, and dig the metal edge into every cuticle, causing them to sting each time. The whole manicure was about 6 steps total which blew my mind because every other time is a detailed process of other steps. When I was paying I let the front desk girl know they look great but it was by far the most painful experience I've had here and to let the management know he needs to be retrained. She nodded and made an excuse for him being heavy handed. He isn't heavy handed, he is uneducated. These pictures are about 6 days after and I have scabs and ugly cuticles! Sucks! Waste of money. Haven't even been reimbursed.
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