I'm not really sure what has happened to the store over the last year or so but I definitely feel like it has lost its charm and customer service. I remember I used to walk into clean shelves with merchandise on them and now it seems like I come into more stock issues and excuses from employees.
I had to deal with the store manager over an issue and not only did it take her over 10 minutes to walk out of the back room to help me out she didn't really care to want to and seem to put it on an employee to help me. I am a returning customer Time and time again. 99% of everything I have purchased I have kept. But it seems like returning one item results in eye rolls and frustration. I remember two and three years ago when it was a favorite place to go and to shop and now the whole atmosphere has changed. An employee told me there had been a change in management and obviously whatever change it was didn't result in the right choice for the company. Because the store has gotten worse over the last year. There are a couple people that I am sure to go see you when I am there, so now I usually shop on random evenings because that's about all they work. I try to avoid the store manager at all costs.