My warranty company sent this business out to fix my garage door which a previous company couldn't diagnose. The repair man was excellent and fixed the problem. I need to buy a new garage door and was seriously considering this company as I figure out my finances to cover that expense.
On the flip side, my warranty company also sent this business for my fridge repair since my warranty company told me the previous company didn't service the brand I have. I scheduled appointment and they no showed. I called company and asked what happened? I was told the warranty company decided fridge wasn't covered so this company cancelled appointment. I did not get a call and was left hanging for the 3 hour time frame provided for arrival.
I would think if a company is told a problem isn't covered, they would still keep appointments or contact customer to confirm plans, knowing they could benefit from gaining a new customer with several items to be repaired, especially with a potential big purchase like a garage. I'll take my business elsewhere now.