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  • I have been a patient here for about 4 years now. All 3 of my children, my husband and I have all been going here, so I think I'm qualified to make a pretty accurate review. The front desk customer service SUCKS. The only reasons I have been coming back is because we only see them once a year and they already have all of my insurance and personal info on file and the doctor is pretty thorough and personable. On my last visit,I brought all 3 of my kids for their annual exam and new pair of glasses. The doctor's exam went fine. Once we got out to look for a new frame, Jackie came out to help...no smile, no personality, no small talk, just blah. We get to the transaction and she overcharges me, so I point it out very politely, I even went the extra mile to say no worries! It's just a mistake... Does Jackie even apologize ???? Hell no! She sighs and says, we are trying to close, can I call you back tomorrow? Although I was pretty ticked, I said ok and waited. Jackie never called, so I called and explained what happened to the girl that answered the phone, she says "sorry, only Jackie can do a refund, but I will be sure to have her call you back as soon as she gets in." So I waited... No call from Jackie. I decide to wait until I go back to pick up the glasses. I wait about a week and finally get a call from SVC! Yay! .......NOT! I answer and it's a SVC telling me that my girls are overdue for their eye exam?!?!? I reply "Are you serious? They just got their exam, and I'm waiting in their glasses! In fact, Jackie owes me money for over billing me a week ago!" She replies "oh! I'm so sorry (at least there's an apology) Jackie is with a client," (yeah, of course she is). I finally just drive down there to try to resolve it all face to face and Jackie says.... "What credit? Credit for what?!?" (Only a week went by and she completely forgot me... What a valued customer I felt like!) By this point I wanna pull my (her) hair out. After explaining what happened to refresh her memory, she finally gave me my credit...with an attitude of course and still, even after all of that, NO APOLOGY. Good bye SVC. You ain't the only show in town.
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