| rev:text
| - We are visiting the area from OKC to attend my husband's work conference- a bunch of restaurant chain GMs who meet yearly. We LOVE Texas Roadhouse and visit often back home in OKC. Our home location has set the bar pretty high in all areas of restaurant experience, I'll admit, but this location really fell flat.
The hostess started walking us to our table before it was even clean. I found it very odd. We all stood there, just awkwardly watching the busser clean the table. Before he had even finished (we obviously hadn't sat down yet), the hostess sat the plates and silverware down and wished us a good meal and walked away. It seemed a bit rude, but whatever. Not that big of a deal, although odd.
It took several minutes for anyone to come by to greet us and get our drink order. It was probably about 7-10 minutes or so. As a former server, and sitting at a table with 3 current restaurant GMs, we found that outrageous. Finally the server came by and got our drink orders. We were also ready to order since we'd sadly had several minutes to decide before he even showed up.
Then, the food seemed to take forever. My 3 year old, whom I will admit was already tired, actually fell asleep before it arrived. At least the four salads came out fast and tasted good, but nobody ever offered more bread to us and the server didn't even stop back to check on us while we waited for the food. We stacked up our salad bowls, forks, and small plates at the end of the table and watched him walk by it countless times, empty handed. Again a big strike for us. He stopped by to grab the dishes after being stacked there for quite awhile, and didn't offer anything else or really check on us.
Finally he brought out our food but had another server pass it all out as he rushed away, saying he'd be right back. He did not come right back.
My husband and I both ordered medium rare steaks- mine was fortunately cooked perfectly (although had several tough, chewy pieces) but his was cooked medium. He mentioned to the other server that it was a bit overcooked but not to worry about it; we were hungry and not willing to wait any longer.
Our server came back nearly halfway through the meal to check on us. Honestly it wasn't worth us listing out all our complaints because he didn't seem too interested in us in the first place and we figured it would take half an hour before he got back with us, anyways. Ironically, his name was that of a very fast plane...
We had empty glasses and had to ask a nearby server to get our server for some refills. He didn't even bother asking the waiter to take care of it- maybe he's used to this happening. He grabbed us more drinks himself. I watched as a young couple (also in our server's section) waiting entirely too long to receive their first round of beverages.
It seemed he only had 3 tables total, and several times I saw him stand and playfully converse with coworkers at the POS station like he had nothing to do, so I was a bit confused as to why he wasn't more attentive. We are very easy customers who rarely complain but would not come back to this location if we lived in the area. I am used to seeing a manager walk around and touch tables, making sure everyone has been served appropriately, so it was strange not seeing that- I'm not sure I saw a manager at all, actually, and I was definitely looking for one.
We had to ask for our check and he didn't offer to split it. We were afraid it would take too long to have it corrected so we just used cash to chip in on our portions so we could leave. :/
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