Called this morning at 9:30 or so and they had a plumber out to my house by 12:30. A nice lady called to let me know as soon as the plumber was on the way, too, so I had time to put my dogs upstairs. James was a very nice young man who quickly figured out what was wrong with our drain and had it taken care of after informing me and getting consent. I like that they gave an estimate before doing anything and that there was a $50 coupon available. Expensive still, I guess, but better than a nasty drain. A good experience all the way around.